Contact Us

We are here to help. Whether you have a question about how GirlMatch works, need to report a technical issue, or want to share feedback about your experience, you can reach us at the address below.

Email Support

Send all inquiries to: [email protected]

We aim to respond to every email within 24 hours. Replies are typically faster during business hours Monday through Friday. If you are reporting a safety concern or inappropriate behaviour, include as much detail as possible so we can act quickly.

What We Can Help With

Our support team handles a wide range of inquiries:

• Technical issues with video chat or browser compatibility
• Questions about privacy and how your data is handled
• Reporting users who have violated our community guidelines
• Feedback and feature suggestions
• Press and partnership inquiries
• Requests related to our Privacy Policy or Terms of Service

Useful Pages

Before reaching out, you may find the answer you need in one of these resources:

• Privacy Policy — how we handle data and protect your privacy
• Terms of Service — the rules and expectations for using GirlMatch
• Community Guidelines — what behaviour we expect from all users

Response Time

We respond to all emails within 24 hours. For urgent safety issues, please include "URGENT" in the subject line of your email and we will prioritise your message.